Refund Policy
1. WHO PROCESSES PAYMENTS AND REFUNDS
Kickff subscriptions are sold through the Apple App Store and Google Play. Apple and Google are the sellers of record: they take the payment, hold the billing relationship, and are the only parties who can issue a refund.
We cannot process, approve, or reverse a charge ourselves, and we have no access to your payment details. Any refund must be requested from the store you purchased through.
2. HOW TO REQUEST A REFUND
Apple (iPhone / iPad). Go to reportaproblem.apple.com, sign in with the Apple ID used for the purchase, choose the Kickff subscription, and follow the refund request flow. You can also open Settings → your name → Media & Purchases → View Account → Purchase History.
Google (Android). Open the Play Store → Payments and subscriptions → Budget & order history, select the Kickff purchase, and choose Report a problem. Google's refund policy and any applicable time limits apply.
The store decides the outcome. Approval is at their discretion and subject to their policies.
3. CANCELLING IS NOT THE SAME AS A REFUND
Cancelling stops your subscription from renewing again. It does not refund the period you have already paid for, and your access continues until that period ends.
To cancel — on iOS: Settings → your name → Subscriptions. On Android: Play Store → Payments and subscriptions → Subscriptions.
4. FREE TRIALS
If your plan included a free trial, cancel before the trial ends to avoid being charged. Once the trial converts to a paid period, that charge is handled under the store's refund policy like any other purchase.
5. YOUR STATUTORY RIGHTS
Nothing in this policy limits rights you have under the consumer law of your country. If you live in the EU, the UK, or another region with a statutory right of withdrawal or cancellation, those rights continue to apply and are exercised through the store that sold you the subscription.
6. WHAT WE CAN HELP WITH
If something in the App did not work as it should — access not unlocking after a purchase, the wrong sports attached to your plan, or a subscription not recognised after signing in — contact us. Those are our problems to fix, and we will fix them, usually without any need for a refund.
We cannot restore access on the basis that picks did not produce the outcome you hoped for. As set out in our Terms, we provide statistics, projections and predictions for information only, we do not guarantee any outcome or win, and we are not responsible for any loss arising from decisions made after using the App.
7. CHANGES TO THIS POLICY
We may update this Refund Policy. When we do, we will revise the "Last updated" date above.
8. CONTACT US
Kickff, Inc.
Email: support@kickff.com